WhatsApp Order Alerts — Privacy Policy

Keep customers informed with WhatsApp alerts on order status

Send WhatsApp alerts for order creation, fulfillment, drafts, and cancellations. Keep customers updated at every stage directly from your Shopify store.

Introduction

Automated WhatsApp alerts for new orders, fulfilled orders, abandoned drafts, and cancellations.

App Details

Automatically send WhatsApp notifications for every key order event—when an order is created, fulfilled, canceled, or left as a draft. Ensure each customer stays informed at each stage, improving transparency and reducing confusion. Offers seamless installation and flexible configuration, so merchants can easily customize message triggers without coding.

Features

  • Send WhatsApp alerts when customers create new orders
  • Notify customers on order fulfillment through WhatsApp
  • Remind customers of draft orders left incomplete
  • Alert customers instantly when orders are canceled
  • Configure triggers and message settings with ease

Privacy Policy

Last updated: 9/13/25

1. Information We Collect
  • From Shopify APIs: Order data (ID, status, phone number, timestamps), merchant account info (store name, domain, email).
  • From Merchants Directly: Merchant name, email, WhatsApp/phone integration settings.
  • From Customers: Phone number, order status updates. No tracking cookies or analytics.
2. How We Use the Information
  • Send WhatsApp messages for order events.
  • Configure and manage merchant app functionality.
  • Troubleshoot and support the app.
  • We never use data for marketing or profiling.
3. Data Retention
  • Order/message data: kept up to 90 days.
  • Merchant details: kept until uninstall or deletion request.
4. International Data Transfers

Data may be processed/stored outside your country with encryption and secure access in compliance with privacy laws.

5. Rights of Individuals

Merchants/customers may request data access, correction, deletion, or restriction of processing. Contact us via email or dashboard.

6. Contact Information

Digiware Solutions
1580 Mira Lago Blvd, Farmers Branch TX 75234
Email: (Add your contact email here)

Instruction Notes

1) Install & Connect
  1. Install the app from Shopify Admin.
  2. Open the app and go to "Getting Started".
  3. Connect WhatsApp via Cloud API or provider, enter credentials, and verify number.
  4. Configure locale, timezone, store info, and display name.
2) Templates & Variables

Edit templates with variables ({customer_first_name}, {order_number}, etc.). Preview and save. Ensure approval if using WhatsApp Cloud API.

3) Triggers
  • Order Created: Send after checkout, optional delay.
  • Order Fulfilled: Include tracking link & carrier.
  • Draft Reminder: Send after X hours with checkout link.
  • Order Canceled: Notify instantly with reason if available.
4) Targeting & Rules

Filter by order tags, exclude test orders, choose fulfillment behavior, set minimum values, etc.

5) Compliance & Consent

Send only to customers with valid phone numbers and consent. Provide opt-out options. Respect regional rules.

6) Test & Launch

Create test orders, verify all triggers, check delivery logs, and retry failed sends.

7) Monitor & Optimize

Review analytics, A/B test messages, optimize targeting and templates.